NDC Solutions White Paper - Results of the study on IT solutions built around the NDC standard
As 2017 marks a tipping point in NDC (New Distribution Capability) adoption, with an expected 45 airlines live by year-end, and an increased adoption across travel agencies, Sia Partners has updated its NDC Solutions White Paper commissioned by IATA. This second edition of our study highlights how NDC solutions are becoming more sophisticated, taking into account new airline expectations such as personalization and focusing more on Order Management.
NDC (New Distribution Capability) is an XML-based data transmission standard for the travel industry launched by IATA to enable API distribution. As more airlines adopt the standard and IT providers build solutions, IATA is keen to provide transparency and visibility on how solutions from NDC-certified and NDC-capable suppliers actually comply with the vision of NDC described in resolution 787. As part of its initiative to support adoption of NDC, IATA selected Sia Partners to carry out an annual survey and analysis of a selection of the NDC-based IT solutions currently available.
This year the study has gathered 34 participants, including 18 providers surveyed last year. Sia Partners has interviewed the participants and analyzed their solutions through an in-depth questionnaire. IT providers were invited to describe their NDC solutions; identify how the solution’s features match the NDC reference architecture, NDC principles and business process descriptions; and highlight the company’s NDC roadmap. The information gathered in the questionnaires was used to build a comprehensive view of IT solutions provided across the whole distribution chain, from airlines to aggregators to sellers. The study focused on understanding the dynamics and ambitions of all players. The results brought to light the expectations for NDC solutions in the next two to three years that will help airlines to make better decisions for their NDC programs.